Quality Management Policy
BCRM is committed to good quality practice.
The objective for all BCRM employees is to perform their activities in accordance with BCRM standards to ensure that all the services provided meet those standards and exceed the Client’s expectations.
Management strive to underline this approach in all their day-to-day activities.
Quality at BCRM is measured by Key Performance Indicators (KPIs) (designated as Quality Objectives) which the Top Management review and set each year to ensure that BCRM and its employees attain quality standards, and to ensure continuous improvement of BCRM’s quality performance measured against its Quality Objectives.
Quality is the responsibility of all employees. Each employee shall ensure that they are familiar with those aspects of BCRM’s policy that relate to their day-to-day work.
The scope of the Quality System implemented at BCRM has been defined and documented.
Where a Client requests that BCRM conform to their own quality system, BCRM shall apply this system as defined in the BCRM Quality Management System.
This policy is issued, reviewed at least annually and maintained by the Quality Manager, who also provides advice and guidance on its implementation and ensures compliance.
All BCRM employees shall comply with this policy.
David Lilburn Watson
Dated: 1 January 2017