A Management System is the framework of processes and procedures used to ensure that an organization can fulfil all tasks required to achieve its objectives.
A Management System enables an organization to improve their business performance through a process of continuous improvement of the business processes in the organisation. Many of these follow the Deming Cycle of:
however, this is no longer mandated by Annex SL, leaving organisations to choose their own model. Experience shows that many has adopted and will retain the Deming Cycle.
There are six common requirements for management systems standards, these are outlined in ISO Guide 72 and comprise:
- implementation and operation;
- performance assessment;
- continuous improvement;
- management review
British and International Standards can be purchased from the British Standards Institutive Shop (BSi)